Return & Refund Policy

Return Policy

Thank you for choosing Mimoza Kadriaj. We take pride in delivering exceptional craftsmanship and a premium client experience.

If your purchase does not meet your expectations, our client care team is here to assist you.

Return Eligibility

Due to the exclusive and made-to-order nature of our pieces, returns are accepted within 24 hours (1 day) of delivery only and must meet the following conditions:

• Item must be unused, unworn, and in original condition

• All original tags, packaging, and accessories must be included

• Return request must be submitted within 24 hours of receiving the order

Requests made after this timeframe cannot be approved.

How to Request a Return

To initiate a return, please contact our client care team:

Email: mimozakadriajshpk@gmail.com

Phone: +383 49 314 777 | +383 46 314 777

Kindly include:

• Your order number

• Reason for return

If your request is approved, you will receive a return authorization and further instructions.

Return Shipping

• Items must be securely packaged to avoid damage

• Return shipping costs are the responsibility of the client

• Original shipping fees are non-refundable

Refunds

Once the returned item is received and inspected, you will be notified of the approval status.

If approved, the refund will be issued to the original payment method within a few business days.

Damaged or Defective Items

If your order arrives damaged or defective, you must notify us immediately upon delivery (within 24 hours) with clear photos. Our team will review the case and assist accordingly.

Exchanges

Exchanges are not offered. Each dress is produced based on the client’s selected size, color, and design specifications.

Contact

For any questions regarding your order or returns:

mimozakadriajshpk@gmail.com

+383 49 314 777 | +383 46 314 777

Our team is always happy to assist you.